At Underground Chef, we respect your privacy.
When you join our community, become a member, purchase from our pantry, sign up for recipes, watch our tutorials, or contact us, we may collect some personal information so we can provide your access, process orders, send updates, and improve your experience with us.
We believe privacy information should be clear and easy to understand — not hidden behind complicated legal language.
We only collect the information we reasonably need to run Underground Chef properly.
We use your information to manage memberships, process orders, provide access to recipes and tutorials, send emails you have signed up for, improve the website, and communicate with you.
We do not sell your personal information.
You can unsubscribe from marketing emails at any time.
You can contact us if you would like to access, correct, or ask questions about the personal information we hold about you.
Depending on how you interact with Underground Chef, we may collect information such as:
Your name
Email address
Phone number, where needed for delivery or customer service
Billing and order details
Delivery address
Membership level or subscription details
Website login and account details
Purchase history
Email preferences and engagement, such as opens and clicks
Messages or enquiries you send to us
General website usage information, such as pages visited, browser type, device information and cookies
We only collect information that helps us provide our services, manage your account, improve your experience, or meet our business and legal obligations.
We may collect personal information when you:
Join Cooks Collective, Kitchen Confidence or Chef’s Table
Create a website account
Purchase pantry products or kitchen tools
Subscribe to emails, recipes, downloads or updates
Complete a form on our website
Contact us by email, social media or another communication method
Interact with our emails or website
Use member-only areas of the Underground Chef website
Some information is collected directly from you. Other information may be collected automatically through website tools, cookies, analytics or email systems.
We may use your information to:
Create and manage your membership
Provide access to member recipes, tutorials, videos and resources
Process orders, payments and deliveries
Send newsletters, recipes, product updates, membership updates and offers
Respond to your enquiries
Provide customer support
Understand which content, products and emails are useful to our community
Improve our website, emails, products and member experience
Manage subscriptions, billing and account access
Comply with legal, tax and business requirements
Our goal is to use information in a way that supports your Underground Chef experience, not to overwhelm you.
If you subscribe to Underground Chef emails, join one of our membership levels, or request a recipe, guide or download, we may send you emails related to Underground Chef.
These may include:
Recipes
Cooking tips
Kitchen Confidence updates
Chef’s Table updates
Cooks Collective updates
Pantry product information
Kitchen tool information
Special offers
Website and membership updates
Event, tutorial or video announcements
We may also use email engagement information, such as opens and clicks, to better understand what our community is interested in and to send more relevant content.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
Important service-related emails, such as membership access, order confirmations, billing information or account updates, may still be sent where necessary.
Like many websites, Underground Chef may use cookies and similar technologies to help the website function properly and to improve your experience.
Cookies may be used to:
Keep you logged in
Support member access
Remember preferences
Process shopping cart and checkout activity
Understand website traffic and page visits
Improve website performance
Support analytics and advertising
Help us understand which content and offers are useful
You may be able to manage or disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled, particularly member login, checkout and account features.
Underground Chef may use trusted third-party providers to help operate the website, memberships, emails, payments, marketing, analytics and order fulfilment.
These may include, but are not limited to:
Webflow — website and ecommerce
Memberstack — memberships, login and account access
Stripe — payments and billing
AWeber — email marketing and communication
Zapier — system connections and automations
Google — analytics, search, advertising and business tools
Meta/Facebook — advertising and social media engagement
Courier and delivery providers — order fulfilment
These providers may process personal information only as needed to provide their services to Underground Chef.
We do not sell your personal information to third parties.
Payments for Underground Chef memberships and purchases are processed securely through third-party payment providers such as Stripe.
Underground Chef does not store your full credit card details on our website.
Payment providers may collect and process billing information in accordance with their own privacy and security practices.
When you purchase pantry products, kitchen tools or other physical items, we may use your name, contact details, delivery address and order information to process and deliver your order.
Where necessary, this information may be shared with courier, postage or fulfilment providers so your order can be delivered.
If you create an Underground Chef account or become a member, we may use your information to manage your access to member-only areas, recipes, tutorials, videos, account pages and subscription details.
This may include checking your membership level, managing login access, and providing the correct content for your membership.
You may contact us if you would like to:
Ask what personal information we hold about you
Request a correction to your information
Update your email or contact details
Ask a privacy-related question
Request that we remove you from marketing communications
We may need to verify your identity before providing access to personal information or making changes.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
No website or online system can be guaranteed to be completely secure, but we use reputable platforms and service providers to help protect your information.
Our website, emails or social media posts may contain links to other websites.
Underground Chef is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any external site you visit.
We may update this Privacy Policy from time to time to reflect changes in our website, services, platforms, legal requirements or business operations.
The latest version will be available on this page.
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Underground Chef
Email: orders@theundergroundchefskitchen.com.au
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Underground Chef is designed to fit into real life, not take it over. You can start gently, explore at your own pace, and choose the level of guidance that feels right for you.
There’s no pressure to commit and no long-term lock-in. Just thoughtful support, clear guidance, and a way of cooking that works around how you live today.
