Privacy policy

Your Privacy & Your Information

How Underground Chef collects, uses and protects your information

At Underground Chef, we respect your privacy.

When you join our community, become a member, purchase from our pantry, sign up for recipes, watch our tutorials, or contact us, we may collect some personal information so we can provide your access, process orders, send updates, and improve your experience with us.

We believe privacy information should be clear and easy to understand — not hidden behind complicated legal language.

In plain English:

We only collect the information we reasonably need to run Underground Chef properly.

We use your information to manage memberships, process orders, provide access to recipes and tutorials, send emails you have signed up for, improve the website, and communicate with you.

We do not sell your personal information.

You can unsubscribe from marketing emails at any time.

You can contact us if you would like to access, correct, or ask questions about the personal information we hold about you.

What information we may collect

Depending on how you interact with Underground Chef, we may collect information such as:

• name
• Email address
• Phone number, where needed for delivery or customer service
• Billing and order details
• Delivery address
• Membership level or subscription details
• Website login and account details
• Purchase history
• Email preferences and engagement, such as opens and clicks
• Messages or enquiries you send to us
• General website usage information, such as pages visited, browser type, device information and cookies

We only collect information that helps us provide our services, manage your account, improve your experience, or meet our business and legal obligations.

How we collect your information

We may collect personal information when you:

• Join Cooks Collective, Kitchen Confidence or Chef’s Table
• Create a website account
• Purchase pantry products or kitchen tools
• Subscribe to emails, recipes, downloads or updates
• Complete a form on our website
• Contact us by email, social media or another communication method
• Interact with our emails or website
• Use member-only areas of the Underground Chef website

Some information is collected directly from you. Other information may be collected automatically through website tools, cookies, analytics or email systems.

How we use your information

We may use your information to:

• Create and manage your membership
• Provide access to member recipes, tutorials, videos and resources
• Process orders, payments and deliveries
• Send newsletters, recipes, product updates, membership updates and offers
• Respond to your enquiries
• Provide customer support
• Understand which content, products and emails are useful to our community
• Improve our website, emails, products and member experience
• Manage subscriptions, billing and account access
• Comply with legal, tax and business requirements

Our goal is to use information in a way that supports your Underground Chef experience, not to overwhelm you.

Email marketing and communication

If you subscribe to Underground Chef emails, join one of our membership levels, or request a recipe, guide or download, we may send you emails related to Underground Chef.

These may include:

• Recipes
• Cooking tips
• Kitchen Confidence updates
• Chef’s Table updates
• Cooks Collective updates
• Pantry product information
• Kitchen tool information
• Special offers
• Website and membership updates
• Event, tutorial or video announcements

We may also use email engagement information, such as opens and clicks, to better understand what our community is interested in and to send more relevant content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Important service-related emails, such as membership access, order confirmations, billing information or account updates, may still be sent where necessary.

Cookies and website tracking

Like many websites, Underground Chef may use cookies and similar technologies to help the website function properly and to improve your experience.

Cookies may be used to:

• Keep you logged in
• Support member access
• Remember preferences
• Process shopping cart and checkout activity
• Understand website traffic and page visits
• Improve website performance
• Support analytics and advertising
• Help us understand which content and offers are useful

You may be able to manage or disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled, particularly member login, checkout and account features.

Third-party services we use

Underground Chef may use trusted third-party providers to help operate the website, memberships, emails, payments, marketing, analytics and order fulfilment.

These may include, but are not limited to:

• Webflow — website and ecommerce
• Memberstack — memberships, login and account access
• Stripe — payments and billing
• AWeber — email marketing and communication
• Zapier — system connections and automations
• Google — analytics, search, advertising and business tools
• Meta/Facebook — advertising and social media engagement
• Courier and delivery providers — order fulfilment

These providers may process personal information only as needed to provide their services to Underground Chef.

We do not sell your personal information to third parties.

Payments and billing

Payments for Underground Chef memberships and purchases are processed securely through third-party payment providers such as Stripe.

Underground Chef does not store your full credit card details on our website.

Payment providers may collect and process billing information in accordance with their own privacy and security practices.

Orders and delivery

When you purchase pantry products, kitchen tools or other physical items, we may use your name, contact details, delivery address and order information to process and deliver your order.

Where necessary, this information may be shared with courier, postage or fulfilment providers so your order can be delivered.

Member accounts and access

If you create an Underground Chef account or become a member, we may use your information to manage your access to member-only areas, recipes, tutorials, videos, account pages and subscription details.

This may include checking your membership level, managing login access, and providing the correct content for your membership.

Accessing or correcting your information

You may contact us if you would like to:

• Ask what personal information we hold about you
• Request a correction to your information
• Update your email or contact details
• Ask a privacy-related question
• Request that we remove you from marketing communications

We may need to verify your identity before providing access to personal information or making changes.

Keeping your information secure

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

No website or online system can be guaranteed to be completely secure, but we use reputable platforms and service providers to help protect your information.

Links to other websites

Our website, emails or social media posts may contain links to other websites.

Underground Chef is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any external site you visit.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, platforms, legal requirements or business operations.

The latest version will be available on this page.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Underground Chef
Email: orders@theundergroundchefskitchen.com.au